FAQ

Payment

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Do you charge any monthly fee for your Credit Report?

No, we don't charge any monthly fee, you PAY AS YOU GO.

What is the price for a Credit Report?

The cheapest Credit Report starts from only 99 USD. You pay according to our price list, depending on how quickly you need the Report (within 48 hours - $199, within 72 hours - $129, or up to 7 days - $99).

How do I pay for my Credit Report?

You can choose between a bank transfer or an online payment. We use Paypal to process all online payments, you can use your credit card too.

Can I pay with my Visa or Mastercard?

Yes, we offer credit card payments through PayPal. Customers based in certain countries may be required to first create a PayPal account in order to make a credit card payment.

Will I pay any extra fees?

No, the prices on our website are the final prices. There are, no hidden fees. When you choose to pay online no extra fees will apply. Extra fees may apply when you pay with direct bank transfer.

When I pay with bank transfer what extra fees may apply?

Customers are required to pay all fees associated with the wire transfer. The wire transfer sender fees range from between $15 USD to $35 USD, and are set by your bank. If you don’t wish to pay the wire transfer fee, we advise you to use PayPal (credit card) instead.

Where is your Bank account located?

ExamineChina.com is globally run from our European Headquarters, which is based in Poland.

Will I receive an invoice for my company?

Yes, it will be delivered together with your Credit Report.

Is it possible to cancel my order?

You can only cancel your order before payment. Once we receive payment, we will start the data collection process, and it's impossible for you to receive any refund.

I don't have a registered company. Can I still order a company check?

Yes, you can order without a registered company.

Credit Reports

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How long will I have to wait for my Credit Report?

You will receive the Credit Report from within 48 hours to up to 7 days, after you make the payment. It depends on which time package you choose.

Is it possible to get the Credit Report faster?

Yes, just order the Express Package, and you will receive it within 48 hours.

How many suppliers/companies will you check if we order your Credit Report?

We check one company per one order.

How can I check more suppliers?

In our order form, just submit multiple suppliers.

Does the Chinese company know I'm ordering a Credit Report?

No, the scanned company in China will not know that.

Can I tell the Chinese Company that I will check them?

Yes, you can, but we suggest you maintain full discretion. The company will not know that it's been checked.

What happens if I lose my Credit Report?

We can resend the Credit Report to you within 6 months after your order.

What information do you need to start the verification process?

We only need the name of the Chinese company, but the more information you submit (i.e. Website address, scans of documents, etc.) the better the cross­check that can be made.

Where does your data in the Credit Report come from?

The data in every Credit Report comes various legal and official sources in China.

Do you use B2B­based information to prepare a Credit Report?

No, all data comes from legal registrations in China and is valid and up to date. We don't use old data, knowing that company registration can change anytime.

What data does your Credit Report include?

Each Credit Report includes most registration information about the Chinese Company, with an expert opinion at the end.

From which offices does your data come?

We receive data about Chinese companies from several offices in China, such as: the State Administration for Industry and Commerce (SAIC), Customs House, Social Security Office, Office of Surveillance, banks, provincial and municipal registries, local chambers of commerce, and others.

What does the green, yellow, or red sign says?

It a representation of our risk criteria. Green light companies, present no concerns in our opinion; yellow light companies have some issues you should be aware of, and red light companies are mostly non­exist or scam companies.

What is the expert opinion?

You receive not only the data in each Credit Report, but one of our experts reads and interprets it for you. Our experience with China helps us to see what might not be so obvious to you on the first look.

Why do you interpret the data?

If you don't have experience with China, you might not notice certain important details. Our experts know that it helps to carefully scan and cross­check a company.

What will I know after ordering a Credit Report?

You will find out all the important registration data of your supplier in China. You can see an example of our Credit Report here.

Will I know if the company is a factory/producer from the Report?

Yes, we check if it's a trading company or factory. Everything is in the registration.

What exactly do you check?

We scan all the company registrations in various offices, and you receive information about:

  • legal registration
  • legal form of the company
  • type of company (trading or producing)
  • export license
  • number of employees
  • initial capital
  • legal representative
  • foundation date
  • valid bank account number
  • certificates (CE EMC, CE LVD, RoHS and FCC)
  • tax registrations
  • valid address

What are the uses of your Credit Report?

The uses of our Credit Report are various. You can use it for:

  1. obtaining full information about a potential supplier from China
  2. signing a valid contract in China
  3. selling your goods to China
  4. buying from a company on Alibaba.com
  5. shopping online in China
  6. filling a lawsuit against your supplier

Can you verify a company from Hong Kong?

Yes, we can.

The company is not from China. Can you still check it?

Yes, we can also verify companies from Taiwan (ROC) and Hong Kong. If your company is from another Asian country, you can also contact us. Certainly, we will help you however we can.

ExamineChina

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What kind of customers do you work with?

We work with all kinds of customers, including Fortune 500 companies, small individual businesses and private customers. Most of our customers are small­ to medium­sized businesses based in the USA, Europe, and other parts of the world.

Do you receive any money or commission from Chinese companies?

No, we just source the data and prepare it with 100 % discretion. Your privacy is our priority.

Do you have a Privacy Policy?

Yes, we don't share any information with any third parties. You can read our Privacy Policy here.

Do you give any 100% guarantee for a green light report?

No, as mentioned before, we don't insure the trade process. Even though the risk with green light companies is very low, there is always risk in doing business, especially in a young and developing market like China. We help to minimize your risk.

Do you have a China office?

Yes, ExamineChina.com has a China office, based in Xiamen – Fujian Province.

Where are your headquarters?

Our Global Headquarters are located in Poland – Europe.

What is your correspondence address?

You can reach us at: ExamineChina.com, Zwyciestwa 96/98, D404, 81­451 Gdynia, Poland.

How can I contact you?

You can reach us 24/7 by email: contact@ExamineChina.com, telephone: 1-415-906-5126 (US), +48 532 619 322 (Int'l) or online through Olark Chat.

How do I trust your data is real?

We source all information from legal sources in China.

How long have you been in operation?

ExamineChina.com was founded in 2011 and has expanded globally. Today, we offer our service to worldwide businesses.

What is your experience with China?

The founders of ExamineChina.com have more than 10 years of real China experience. Our experts live or have lived in China.

Do you take any financial responsibility for the Credit Report?

Unfortunately, we are not a credit agency. We don't take any financial responsibility. Our Credit Report minimizes the extremely risky process of trade with Chinese companies.

Who is your service for?

We always recommend checking Chinese companies, no matter if you import or export from/to China.

Who should use your Credit Report?

Our service is used by importers, wholesalers, exporters, private buyers, and anyone who wants to safely trade with China.

Problems with Chinese Suppliers

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Why should I check the company I met at a Trade Fair?

In China, even a fraudulent or non­existing company can buy an exhibition booth. There is no protection for buyers.

Why should I check a Gold Supplier from Alibaba?

The Gold Supplier certification can be bought on Alibaba, Chinese companies buy it for an annual fee and can use it without any real company check.

Why should I check the documents the company has send to me?

Very often registration documents are faked, belong to another company, or are just made up in Photoshop. All company documents you receive will be checked by our experts.

The company website seems very legit. Why should I still check them?

Chinese scammers often set up websites that looks extremely similar to legit existing companies.They appear high in search results, look the same, or are different by one name or letter.

I've met people from the company in person. They seem very trustworthy. Should I check the company?

It's important to check what is said if it's really true. One mistake can cost you a huge amount of money.

The Chinese company wanted to order from me. Is there any risk?

Yes, there are scams like the Big Order Scam and other.

I visited the factory in China. Why should I scan the supplier?

Just seeing the factory isn't enough to be sure if it really belongs to the people you've meet. In China everything is possible.